Reason 1: Recovery or Withdrawal

• No longer requiring covered services due to recovery.

• You voluntarily close claim because you are no longer receiving covered services.

Reason 2: Benefits Exhausted

• Benefits have been exhausted under the policy.

• Remaining balance is displayed in your explanation of benefits that is sent with payments.

Reason 3: Ineligible or Passed

• After review of eligibility documentation, you may be found to be no longer eligible for benefits.

• Policy terminates at death.

Reason 4: No Invoices Submitted

• A claim may be closed if no further invoices are submitted for review.

What to expect from us?

• Continue monitoring through final benefit payment.

• Send claim closure letter.

What do we expect of you?

• Timely communication in the event of recovery or death.

• Familiarize yourself with explanation of benefits.