Claims Process
Click through each step below to learn more about The Claims Process
What to expect?
Periodic Claim Reviews
Periodic File Reviews
Eligibility Assessment
Your claim is now being managed by the Ongoing Eligibility Servicing Team and all approved invoices are being paid in the order of which they are received.
Genworth will conduct periodic reviews of your eligibility, which will often include an assessment. This is similar to the one completed at initial eligibility and medical records reviews may be needed. Please report any change in location for provider and eligibility reviews to be conducted.
Where can I find information about my claim and payments?
You can find claim and payment information on the customer portal:
I couldn’t find what I was looking for, how can I get more information?
The Long Term Care Claims team is available for more
in-depth support.
You can reach us at 800.876.4582.
Monday to Thursday from 8:30 AM to 6PM ET
Friday 9 AM to 6 PM ET
What to expect from us?
Ongoing claim review and periodic eligibility review.
Provide updated Plan of Care.
What do we expect of you?
Timely notification of change in care needs
- Change in location
- Level of care or additional service needs
- Hospital stays
- Overnight stays spent out of the facility
- Notification of recovery
To manage your policy/certificate or claim online
Contact LTC Claims:
800.876.4582
Hours
Monday – Thursday:
8:30 AM – 6 PM ET,
Friday:
9 AM – 6 PM ET
Fax Number
Fax your documents to 888.557.5526
LTCI Claims Invoice Email ltcinvoices@ltc-claims.com
LTCI Document Review Email ltcdocuments@ltc-claims.com
USPS Mailing Address
Genworth Financial
Long Term Care Claims
P.O. Box 40007
Lynchburg, VA 24506
FedEx and UPS Mailing Address
Genworth Financial
Long Term Care Claims
3100 Albert Lankford Drive
Lynchburg, VA 24501
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