You, your personal representative, or your Care Provider submits billing invoices with care notes for Long Term Care services (LTC) or items.

If you reside in a facility, they will register with our online platform to submit invoices and confinement verification on your behalf after the end of each month.

The claims associate will consider the services or items submitted for reimbursement, as well as the available coverage and your Plan of Care. If eligible, covered expenses are then reimbursed up to the policy’s limits.

Eligible benefit payments will generally be made within [20 business days] or as consistent with your state's requirements of receipt of in good order long term care invoices.

Provide efficient, reliable, and timely payments according to your policy limits.

Established plan of care guidelines.

An explanation of benefits letter.

Benefit payments, which can be in the form of an Electronic Fund Transfer (EFT) or by check.

Submit complete descriptions of the services provided and amounts paid for reimbursable expenses.

Ensure that care notes accompany invoices, if applicable.