Claims Process
Click through each step below to learn more about The Claims Process
What to expect?
Benefit Discussion
Medical History
Provider History
When you find yourself needing care or activities of daily living are becoming a challenge, the claim initiation process can be started.
You can initiate a claim by logging into the customer portal at Genworth.com
You can also contact the Long Term Care Claims team at 800.876.4582.
Monday to Thursday from 8:30 AM to 6PM ET
Friday 9 AM to 6 PM ET
What to expect from us?
Initiating a claim can begin online or via phone by you or your personal representative. The Intake team will begin the Notice of Claim process via phone call.
Education about the claim process, policy benefits, and your next steps.
If you decide to file a claim, we will send a claim packet with applicable claim forms.
Depending on level of care, Genworth or one of our assessment vendor partners will reach out to schedule the assessment.
Planning a move to a facility in the future? Already have a private caregiver selected? Let us know, and we can conduct a Provider Review to see if they meet the requirements of your policy.
We can provide referrals, if applicable.
If you decide that now is not the right time to file a claim, Genworth will send a letter communicating that.
What do we expect of you?
Basic contact information
Provider information, if you have identified one.
Primary diagnosis and care needs.
Benefits being requested.
Current services in place and current location.
Looking for Quality Care?
The CareScout Quality Network includes long-term care providers, who have met rigorous standards for quality, and that offer preferred pricing to Genworth Life Insurance Company long-term care policyholders.
Learn more at:
To manage your policy/certificate or claim online
Contact LTC Claims:
800.876.4582
Hours
Monday – Thursday:
8:30 AM – 6 PM ET,
Friday:
9 AM – 6 PM ET
Fax Number
Fax your documents to 888.557.5526
LTCI Claims Invoice Email ltcinvoices@ltc-claims.com
LTCI Document Review Email ltcdocuments@ltc-claims.com
USPS Mailing Address
Genworth Financial
Long Term Care Claims
P.O. Box 40007
Lynchburg, VA 24506
FedEx and UPS Mailing Address
Genworth Financial
Long Term Care Claims
3100 Albert Lankford Drive
Lynchburg, VA 24501
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